Olive & Reid Studio

Privacy

Your Privacy

Olive & Reid Studio is committed protecting your privacy and this policy explains what data we will collect from you and how we will use it. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Why do we collect information from you?

We collect information about you when you commission our services, order a product or sign up to our mailing list.  Website usage information is collected using cookies. This information allows us to provide you with the best possible service.

What information do we collect from you?

In order to communicate with you and fulfil your order, we will always collect your name, email address and postal address. If we need to discuss your order in more detail, we may collect your telephone number. Details for our mailing list subscribers includes name and email address

How do we collect information from you?

Information is collected via:

  • direct email communication

  • website forms (e.g contact form)

  • comments made on blog posts

  • cookies

What do we do with the information we collect from you?

We maintain your personal information for internal bookkeeping purposes for the relevant legal time frame. From 19 May 2018, all closed email communications will be deleted by 31 December 2018. Any current and new email correspondence will be deleted by 31 December following final communication with you.

Marketing

We offer an email newsletter to all customers who are subscribed with us to receive this. This is an entirely optional, opt-in service to which you can register for via a form on our website. If you no longer wish to receive our newsletter, you can unsubscribe from the link in any email and you should not receive any further emails from us. If there are any issues concerning this just email kate@oliveandreid.com.

Third parties

We do NOT pass your details on to anyone else for marketing purposes. If you opt-in for any of our marketing emails then it is only us that will contact you with information about other products and services we offer. Occasionally, we may need to provide our printing partners with your details for the sole purpose of fulfilling your order. We will always let you know in advance if this will occur.

Access to your information

The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting kate@oliveandreid.com. If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by contacting us.

Cookies

This site uses cookies - small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Further questions

If you have any questions/comments about privacy, you should contact us at kate@oliveandreid.com.